bf77 givi Privacy Policy: How We Handle Your Information
bf77 givi collects only the account and transaction data needed to run your wallet, process Nagad and Bank Transfer deposits, and keep your session history intact across devices. This policy explains what we collect, why we hold it, and what choices you have — with access and eligibility subject to your local law and applicable eligible regions.
Account data clarity
Nagad & Bank Transfer context
Device continuity records
Your correction rights
POLICY SCOPE NOTICE
What This Privacy Policy Covers at bf77 givi
When you create an account, deposit via Nagad or Bank Transfer, or browse any section of the platform, certain data is generated. We collect the account identifiers you register with, the transaction references attached to each deposit or withdrawal, your device type and session timestamps, and any correspondence you send through our support route. We do not sell this data to third parties for marketing purposes. Payment references from Nagad and Bank Transfer transactions are retained to reconcile your wallet balance and resolve any dispute you raise. Session and device data — including whether you accessed the platform on mobile or desktop — is used solely to keep your account state consistent across those devices. Cookie data tied to your browsing path within the platform helps us present the game categories and transaction records you have already interacted with. Retention periods vary by data type; financial transaction records are held for as long as required to meet the reconciliation and support obligations we owe to you. You may request a copy of what we hold. Any processing of your data depends on the applicable laws of your region, and access to the platform itself is subject to local law and eligible regions.
Nagad transaction reference
Bank Transfer record
Device session log
Account identifier
Support correspondence
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every data interaction on or near the platform falls under this policy. Understanding the boundary helps you know exactly which protections apply to your account activity and which fall to a third party.
Account Access
Login sessions, password resets and account-level profile fields are fully within this policy. Any data you enter into your account form is processed by us and subject to the retention and correction rights described here.
Transaction Records
Deposit and withdrawal references generated through Nagad or Bank Transfer are covered by this policy for reconciliation purposes. The payment provider's own data practices apply separately to data held on their infrastructure.
Site Content and Cookies
Your browsing path within the platform, including game category pages you visit and session duration, is covered here. We use this data only for account-state continuity and do not share browsing records with advertisers.
Third-Party Services
Links or services operated by third parties — including external payment rails, game studio servers or linked sites — are outside this policy's scope. We cannot control their data practices and recommend reviewing their own privacy terms.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
Your data is not a locked record you have no access to. Several actions are available to you directly through your account or by contacting our support route. You can request a summary of the personal information we hold against your account, including the deposit references linked to your Nagad or Bank Transfer history and the device records tied to your recent sessions. If any account detail — such as a registered name, contact address or linked payment identifier — is incorrect, you can ask us to correct it. We will verify the correction request against the information you provided when the account was created, then update the record within a reasonable period. You can also ask us to delete data we no longer need for reconciliation or legal compliance, subject to any retention obligations that apply under local law. If you are unsure which right applies to your situation, raising a support query is the clearest first step. We respond through the channels listed in the support section of this page.
Review Your Records
Request a copy of the account data and transaction references we hold. Access your signed-in account area first; if the data is not visible there, submit a formal data request through the support route.
Correct Account Details
If a registered name, contact field or payment identifier is recorded incorrectly, contact support with the correct information. We verify the update against your original registration data before making any change.
Raise a Data Question
Not every data concern fits a standard correction or deletion request. You can write to us with a specific question about how a particular data point is used or retained, and we will answer in plain terms.
Request Support on Retention
If you believe we are holding data beyond its useful period, you can request a retention review. We will check the applicable retention requirement and, where no obligation exists, remove the record.
CONTACT THIS POLICY
How to Reach Us About This Privacy Policy
All privacy-related queries — data access requests, correction notices, deletion requests and general questions about how your information is used — go through the contact routes we have published on the platform. We do not handle policy correspondence through unofficial channels.
Live Chat
Open the chat widget from any page while signed in. State that your query relates to a privacy or data matter; the support team will route it to the right handling path. Response depends on current queue volume.
Email Support
Send your data request or correction notice to the support email address published in the platform's contact section. Include your registered account identifier so we can locate your records without delay.
Help Centre
The Help Centre within your signed-in account area lists the current contact routes and the categories of privacy queries each channel handles. Check there first to confirm which route applies to your request type.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
We apply access controls, session-level protections and structured retention schedules to the data attached to your account. These are not abstract policies — they affect how your Nagad deposit history, Bank Transfer references and device session logs are stored and who within our operations can access them.
Cookie Management
Cookies on the platform record your session state and the game category pages you have visited, so your account view stays consistent when you return. You can manage cookie preferences through your browser settings at any time without losing your account data.
Account Security
Access to your account record — including linked payment identifiers and transaction history — is restricted to authenticated sessions. If you suspect unauthorised access, use the account security options in your profile page and contact support immediately.
Retention Schedule
Financial records, including Nagad and Bank Transfer transaction references, are retained for the period required to meet our reconciliation obligations. Non-financial session data is held for a shorter period and reviewed regularly against operational need.
Policy Update Requests
When we update this policy, the revised version is published at this page address with the effective date noted at the top. If you have an active data request in progress when an update occurs, we will apply the version that was in effect when you submitted it.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most Often
These are the data and privacy questions that come through our support route most regularly. If your question is not here, the support contact routes in the section above are the right next step.
What personal data does bf77 givi collect when I create an account?
We collect the registration details you enter — name, contact information and account credentials — plus the device and session data generated when you log in. Deposit references from Nagad or Bank Transfer are also attached to your account record for wallet reconciliation.
How do I see the personal data bf77 givi holds about my account?
Start in your signed-in account area, where transaction records and profile details are visible. If you need a fuller data summary, send a formal request through the email support route published in the contact section of this policy page.
Does bf77 givi share my payment details with third parties?
We do not sell your payment data. Transaction references passed to Nagad or Bank Transfer during a deposit are handled under the payment provider's own data terms. We hold the corresponding wallet record on our side solely to reconcile your account balance.
Can I ask bf77 givi to delete my account data?
You can submit a deletion request through the support route. We will review it against any active retention obligation — such as financial record requirements — and delete data that no longer serves a reconciliation or legal purpose. We confirm the outcome in writing through the same channel.
How long does bf77 givi keep my transaction records?
Financial records, including deposit and withdrawal references from Nagad and Bank Transfer, are kept for as long as our reconciliation and applicable compliance obligations require. Session and device logs are held for a shorter operational period and reviewed on a regular schedule.
Does using the platform on mobile and desktop affect how my data is stored?
Device type and session timestamps are recorded to keep your account state consistent across mobile and desktop. This means your transaction history and game-category visits remain aligned whichever device you return on. The records are held under the same retention terms regardless of device.
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